We are on the Gas Safe Register in Eastbourne & Hailsham
We are aware that not only do you need to look at the cost of the work you want done, you also need to know that the person doing the work for you is competent, reliable, trustworthy, will stick to a price and will complete the job.
We invite all our customers to check us out on the Gas Safe Website and find us (Gas Safe Register Number 502313). We are proud of our qualifications and are happy for you to see them.
The recommendation from industry insiders is that you carry out rigorous checks on any Trades People working on your property. We are happy to assist in any way possible. Please look at our Testimonials, but we are also happy to ask one of our customers to give you their personal view of our company and how we operate.
We have a dedicated office to take calls, although, occasionally we are unable to answer immediately, but please feel free to leave a message and we will ALWAYS return to your call. Or why not contact us via the contact page?
We hold a Waste Carrier’s Licence, which means we are legally allowed to carry the waste plumbing material from your property and you can be assured that we will dispose of it responsibly.
Always check that your Tradesperson has a Waste Carrier’s Licence as if they don’t and they are stopped while carrying your waste, you could also be fined for not checking that they had a licence.
” Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.”
” Where we do work whilst in a customer’s home, agree and take payment over the phone for goods and services or provide an on-line ordering service we give our customers the right to cancel the contract within 14 days.”
We will always offer your a verbal quote and if you would like us to, we will follow this up with up with a written quote, be that via post or email.
We also operate following the Distance Selling Regulations so you can be sure you will not feel any pressure from us.
Our quotes are fair and we would encourage you to ask for a couple of quotes for each project. Please don’t be fooled by Estimates that are too low, if a price appears to be too good to be true, it usually is and you could either receive a rushed job or low quality products.
Hawkstown Heating will give you a 12 Month Guarantee with our work, so we will only use quality products which we believe to be fit for purpose – you are paying for good work to be done, so why accept anything less?
Plus we offer a good customer service – follow up care is just as important as the initial project.
We are registered with the Competent Persons Scheme (CPS), so will, where necessary provide a Building Regulations Compliance Certificate.
Why not check us out with Benchmark before we start any work?
Any work deemed necessary to be carried out under this scheme will automatically be covered by a FREE 6 Year Insurance Backed Guarantee. (Insurance backed means that if anything should happen to our company, you would still be covered for the full 6 years).
We are registered with Gas Safe, so will, when we install a Boiler, notify Gas Safe who will send a Certificate to you (usually within 6 weeks). If you do not receive this and any other Certificates within a specified length of time, you simply call us and we will chase it up for you to ensure that you have the necessary Certification for any work we carry out.